HighFlyer Casino Privacy Policy

At High Flyer Casino, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform at m.HighFlyer Casino.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering an account or making use of any of our features.

Who We Are

Our HighFlyer Casino platform is operated by Ellipse Entertainment Limited, with its registered office at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. We are licensed and regulated by the Alderney Gambling Control Commission (licence no. 145 C1) and by the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act 1992, in agreement with iGaming Ontario (iGO). As a regulated operator, we take data protection obligations seriously and operate in full compliance with applicable privacy legislation.

Information We Collect

When you register and interact with our High Flyer Casino services, we may collect the following types of personal information:

• Full name, date of birth, and contact details (email address, phone number)
• Billing and payment information, including Visa, Mastercard, Interac, and Skrill account data
• Username, g#uyKYaxL4&AGE0h, and account preferences
• Device information, IP address, browser type, and operating system
• Gaming activity, transaction history, and session data
• Identity verification documents submitted to accounts@HighFlyer Casino.com
• Communications you send to our support team at info@HighFlyer Casino.com

We at HighFlyer Casino collect only the data that is necessary for the lawful operation of our services, including KYC (Know Your Customer) compliance, fraud prevention, and responsible gambling obligations.

How We Use Your Information

At High Flyer, we use the personal data we collect for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals in CAD, including verifying named account holder information
• To verify your identity and comply with regulatory KYC requirements
• To provide 24/7 customer support via live chat and email
• To deliver promotional offers such as BB Reload bonuses, Bonus Spins, and chat tournaments
• To monitor gaming activity and enforce responsible gambling policies
• To comply with our obligations under AGCO, iGaming Ontario, and the Alderney Gambling Control Commission
• To detect and prevent fraud, money laundering, and other unlawful activity
• To improve our HighFlyer Casino platform, games, and user experience

Legal Basis for Processing

Our HighFlyer Casino operations process your personal data on the following legal grounds: performance of a contract (to provide you with gaming services), legal obligation (regulatory and KYC compliance), legitimate interests (fraud prevention and platform security), and, where applicable, your explicit consent. You may withdraw consent at any time where consent is the stated legal basis, without affecting the lawfulness of prior processing.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our High Flyer Casino website to enhance your browsing experience, remember your preferences, and analyse how our platform is used. These technologies help us understand player behaviour and improve our services over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We at HighFlyer do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors (Visa, Mastercard, Interac, Skrill) to facilitate transactions
• Identity verification and fraud prevention service providers
• Regulatory bodies, including AGCO and the Alderney Gambling Control Commission, as required by law
• iGaming Ontario (iGO), as part of our operating agreement
• Responsible gambling organisations such as BetBlocker, BetGuard, and ConnexOntario
• Legal or law enforcement authorities where required by applicable law

All third parties we work with are contractually required to process your data securely and only for specified purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. If your account becomes inactive for three or more consecutive months, any unmet bonus conditions — including unredeemed Bonus Bucks (BBs) — may be reversed in line with our Terms and Conditions. Upon account closure, we will retain certain data as mandated by applicable legislation before securely deleting or anonymising it.

Your Rights

As a player using our High Flyer Casino services and located in Ontario, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at info@HighFlyer Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Data

We at HighFlyer Casino implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our platform is certified by iTech Labs and operates under strict oversight from iGaming Ontario and the AGCO. While we take every reasonable precaution, no method of electronic transmission is entirely risk-free, and we encourage you to keep your account credentials confidential at all times.

Responsible Gambling and Data

Our High Flyer platform integrates responsible gambling tools including BetBlocker, BetGuard (iGO self-exclusion), and ConnexOntario support services (1-866-531-2600 or text 247247). Data submitted through these tools may be shared with the relevant service providers to enforce self-exclusion or gambling limits. We process this data in the interests of player welfare and in compliance with our regulatory obligations. Our services are strictly limited to persons aged 19 and over who are located in Ontario, Canada.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. Our HighFlyer Casino terms were last updated on 14 May 2026. We will notify you of material changes by posting an updated version on our website or by contacting you directly. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on our platform or by email at info@HighFlyer Casino.com. For identity verification enquiries, please write to accounts@HighFlyer Casino.com. We are always happy to help and committed to resolving any privacy-related concerns promptly.